Communication Skills

Active Listening

• Techniques:

  • Focus entirely on the speaker, avoiding distractions like phones or side conversations.

  • Use verbal affirmations like "I see" or "That’s interesting" to show you’re engaged.

  • Ask clarifying questions if you don’t understand something!

• Benefits:

  • Builds trust and shows respect for others’ opinions.

  • Helps avoid misunderstandings and conflicts.

Clear and Concise Messaging

• Speaking Tips:

  • Structure your message with a clear beginning, middle, and end.

  • Use simple language and avoid jargon or overly complex terms.

  • Summarize your main points at the end to reinforce your message.

• Writing Tips:

  • Start with a strong opening sentence that grabs attention.

  • Break down complex ideas into bullet points or short paragraphs.

  • Proofread your message to eliminate errors and ensure clarity.

Non-Verbal Communication

• Body Language:

  • Maintain eye contact to convey confidence and sincerity.

  • Use open gestures (like spreading your arms) to appear approachable.

  • Be mindful of your facial expressions and posture, as they can convey emotions and attitudes.

• Tone of Voice:

  • Modulate your voice to keep the listener engaged.

  • Avoid monotone speech, which can make you seem disinterested or bored.

Conflict Resolution

• Steps to Resolve Conflicts:

  • Identify the issue and acknowledge the emotions involved.

  • Encourage open and honest communication, allowing all parties to express their views.

  • Work together to find a compromise or solution that satisfies everyone.

• Maintaining Positivity:

  • Stay calm and patient, even if the discussion gets heated.

  • Focus on finding common ground rather than dwelling on differences.